General FAQs - mySMS and Agencies

  1. What do I do if I have questions related directly to agencies (eg: PDRM, JPJ, PTPTN, etc.)?
    • Dapat is the SMS services provider for a number of government agencies in Malaysia. With regards to your enquiry, information can be obtained directly from the agency. For agency related inquiries, please refer to the list below. You can contact the respective agencies directly.

    • AgencyAcronymTel.NoEmailWebsite
      Jabatan Pendaftaran Negara (JPN)
      Jabatan Pengangkutan Jalan (JPJ)
      Kumpulan Wang Simpanan
      Lembaga Pembiayaan Perumahan Sektor
      Lembaga Peperiksaan
      Majlis Peperiksaan
      National Institute of Occupational Safety and
      Pejabat Tanah dan Galian
      Pejabat Tanah dan Galian Wilayah
      Polis DiRaja
      Tribunal Tuntutan Pengguna
    • Please click here for more agency's contact list.

  2. What is the correct SMS mechanics if I want to use mySMS services for certain agencies?
    • Please click here for our full list of SMS mechanics and how to use our mySMS 15888 services.

  3. What sort of information is available from the mySMS 15888 service?
    • 2 types of information are available:
      1. General information pertaining to the Government agencies such as office address & contact numbers nationwide, form downloads and other services as established by the respective agencies.
      2. Individual personal information maintained at respective agencies, eg examination results, application status, account details & personal profiles.

  4. I am experiencing problems receiving and sending SMS to the 15888 number. Why?
    • If you are a prepaid user, reasons may include:
      1. Your network operator may be experiencing congestion.
      2. You may not have sufficient credits to receive or send text.
      3. You may have made a typing error whilst initiating your SMS request.

  5. What are the rates charged for each SMS sent and received?
    • Each SMS send is charged RM0.15.
    • Each SMS received is charged RM0.20.
    • Each SMS broadcast received is free.

  6. Didn’t find what you were looking for?
    • Get the support you need and call us at 03 7804 2840. Our Careline is always happy to help from Mondays to Fridays, from 830am - 6pm.

General FAQs - DAPAT Company

  1. What is Dapat?
    • Dapat empowers communities through a variety of mobile and digital solutions. Since 2004, the company has built its legacy as one of the most trusted provider for government agencies’ and their users through SMS services. At it’s core, Dapat provides services that covers Data, Analytics, Payments and Technologies
  2. What other services does Dapat offer?
    • Dapat empowers communities through a variety of mobile and digital solutions.
  3. Is Dapat hiring?
    • Interested in joining the growing Dapat family? Drop your resume here at
  4. Where is Dapat’s office?
    • DAPAT Vista (M) Sdn Bhd
      Kelana Center Point
      Unit 548 & 550, Block A
      3, Jalan SS7/19, 47301
      Petaling Jaya, Selangor